Frequently Asked Questions
Everything you need to know about your Dark Room experience.
What is the standard shipping timeframe?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery may take up to 14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition drops may have specific return restrictions noted on the product page.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. Our 'Dark Room' fits are generally true to size, but we recommend checking the individual garment specs for oversized or slim-fit styles.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my Dark Room garments?
To preserve the quality of our premium fabrics and prints, we recommend washing inside out in cold water and hanging to dry. Avoid tumble drying or direct ironing on graphic elements.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.