Returns & Exchanges
At Dark Room, we want you to be fully satisfied with your aesthetic; if your purchase isn't a perfect fit, you can return or exchange items within 30 days of delivery. All garments must be unworn, unwashed, and include original tags to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup to begin the transit process.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing